Job Title: Student-Hosted Advocacy & Research Project (SHARP) Volunteer
Supervisor and Caseworker
Responsible to: Advice Team Manager
Grade & Salary: SCP £21,000 pro rata (+ 4% employer contribution to contributory pension scheme – after qualifying period)
Contract Term: Permanent
Working Hours: 21 hours per week
Place of Work: NBAC Office
Probationary Period: Three months
Main Purpose of Job
The supervision of SHARP volunteers to ensure that the casework delivered complies with the case management systems and standards as required by funders and Quality Mark auditors of NBAC. The delivery of specialist welfare benefits advice and casework and contributing to NBAC’s wider mission of providing services that support and strengthen the health and wellbeing of the communities we serve.
- Co-ordinate the supervision of SHARP volunteers’ casework to ensure that it complies with case management systems, administrative procedures and quality standards as required by funding bodies and Quality Mark auditors and by NBAC including file reviews in accordance with NBAC procedure
- Review all submissions drafted by SHARP volunteers to ensure they are legally accurate, clear and legible and of the highest quality standard
- Supervision of all SHARP student volunteers. This includes maintenance of monitoring and evaluation records.
- Work with the Advice Team Manager to recruit and induct suitable law students as volunteers with SHARP
- Work with the Advice Team Manager to plan and co-ordinate the training for new SHARP volunteers
- Work with the volunteer project administrator to manage volunteer rotas and planning for absences including exam and holiday leave
- Produce regular reports for the Advice Team Manager on performance of SHARP and any areas of concern or development of the student volunteers
- Maintain all records and information resources relevant to SHARP
- Ensure that all resources used by SHARP volunteers are up to date including templates and case law
- Liaise with the Advice Team Manager and any other relevant person in relation to project expansion and development
- Deliver specialist* welfare benefits advice and casework for clients
- Prepare and present cases to the appropriate statutory bodies, tribunals and courts as appropriate
- Maintain accurate case records in our dedicated case management system
- Participate in the delivery of advice and/or in providing triage of all matters including welfare benefits, debt, housing, employment in accordance with the Referral and Signposting procedure
- Deliver advice at office and outreach locations as well as by telephone, email or other means of advice that is appropriate for client need or development of the service
- Keep up to date with legislation, case law, policies and procedures relating to Welfare Rights law and undertake appropriate training.
- Represent NBAC at appropriate forums and meetings, liaise with partner agencies and other service providers as required
- Provide case studies and feed into NBAC’s wide social policy work
- Prepare for and attend supervision sessions/team meetings/management team meetings as appropriate
- Work at all times within NBAC’s policies and procedures as detailed in the NBAC Staff Handbook and Office Manual
- Undertake other reasonable tasks as required to ensure compliance with funding agreements/contracts and to assist in the running of the service
- Ensure that the Equality and Diversity policy of the Centre is implemented in all aspects of the work of the post holder
*Specialist welfare benefits advice - in accordance with agreed Quality Mark standards for welfare benefits advice.