Carry out advice appointments, which may take place at the office or at
outreach locations, in person, by phone or electronic means.
Maintain accurate case records using Advice Pro.
To identify the issue and provide advice on a one-off basis or refer to specialist
advice within NBAC or external agency.
To ensure income maximisation of clients through the take up of appropriate
Notify the Casework Supervisor of any training needs or specific issues of
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To keep up to date with relevant legislation policies and practices and attend
appropriate training courses and conferences where required.
To provide case studies and comply with other requests for the promotion of
To work as an effective member of the NBAC team, giving and receiving
support, working co-operatively and attending Team/Advice
Workers/Management Committee Meetings, where appropriate.
To work at all times within NBAC’s policies and procedures as detailed in the
NBAC Staff Handbook and Office Manual.
Carry out any other related tasks as required by the trustees and/or CEO to
ensure the effective provision of the service.
All work to be carried out in accordance with NBAC’s Equality and Diversity