Advice Triage Worker

  • Closing Date: Friday, 12 July 2019

Job title: Advice Triage Worker
Responsible to: Casework Supervisor
Salary: £18,000 – pro rata
Working hours: 28 hours. Occasional evening/weekend work may be
Place of work: 2 Gainsborough Square, Lockleaze, Bristol, BS7 9XA.
Main Purpose of Job
This is a key role within the organisation and the successful applicant will work
alongside other staff members to effectively delivery NBAC’s Advice Service.
You will be expected to interview clients, diagnose their issues and advise and/or
signpost the client to the completion of their issue and related issues.
Carry out advice appointments, which may take place at the office or at
outreach locations, in person, by phone or electronic means.
 Maintain accurate case records using Advice Pro.
 To identify the issue and provide advice on a one-off basis or refer to specialist
advice within NBAC or external agency.
 To ensure income maximisation of clients through the take up of appropriate
 Notify the Casework Supervisor of any training needs or specific issues of
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 To keep up to date with relevant legislation policies and practices and attend
appropriate training courses and conferences where required.
 To provide case studies and comply with other requests for the promotion of
the organisation.
 To work as an effective member of the NBAC team, giving and receiving
support, working co-operatively and attending Team/Advice
Workers/Management Committee Meetings, where appropriate.
 To work at all times within NBAC’s policies and procedures as detailed in the
NBAC Staff Handbook and Office Manual.
 Carry out any other related tasks as required by the trustees and/or CEO to
ensure the effective provision of the service.
 All work to be carried out in accordance with NBAC’s Equality and Diversity
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