Casework Supervisor

  • Closing Date: Friday, 12 July 2019

Job title: Casework Supervisor
Responsible to: Chief Executive Officer
Salary: £26,000 –£27,000 dependant on experience (pro rata)
Responsible for: Staff and volunteers delivering welfare benefits and debt
Working hours: 35 hours. Occasional evening/weekend work may be
Place of work: 2 Gainsborough Square, Lockleaze, Bristol, BS7 9XA
Main Purpose of Job
This is a key supervisory role within the organisation and the successful applicant
will work alongside other staff members to effectively deliver NBAC’s Advice
Service. You will be expected to carry a caseload of casework files including
Tribunal work and representation. You will carry out file reviews of staff and
volunteer files and provide feedback to improve individual performance and service
delivery. This post is responsible for the supervision of paid staff and volunteers.
Carry out advice appointments, which may take place at the office or at outreach
locations and maintain accurate records.
 Responsibility for caseload and follow up work arising from appointments on
welfare rights law up to and including representation at Tribunals.
 Supervise Advice Workers, Triage Workers and Advice Support Volunteers in
accordance with NBAC’s policies.
 Carry out regular file reviews to ensure compliance with the AQS Quality Mark
 Design and deliver basic welfare benefits training courses for staff and
 Notify the CEO of any training needs or specific issues of concern arising from
supervision sessions and file reviews.
 Represent NBAC at networking meetings and events where appropriate.
 Implement an effective personal development plan for advice team members and
inspire the advice team to be creative in delivering advice and meeting the
demand within the community.
 Promote the services of North Bristol Advice Centre to the local community and
professional organisations.
 Respond creatively to community needs and changing community profiles.
 To keep up to date with relevant legislation policies and practices and attend
appropriate training courses and conferences where required.
 To work as an effective member of the NBAC team, giving and receiving support,
working co-operatively and attending Team/Advice Workers/Management
Committee Meetings, where appropriate.
 To work at all times within NBAC’s policies and procedures as detailed in the
NBAC Staff Handbook and Office Manual.
 Carry out any other related tasks as required by the trustees and/or CEO to
ensure the effective provision of the service.
 All work to be carried out in accordance with NBAC’s Equality and Diversity
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