Carry out advice appointments, which may take place at the office or at outreach
locations and maintain accurate records.
Responsibility for caseload and follow up work arising from appointments on
welfare rights law up to and including representation at Tribunals.
Supervise Advice Workers, Triage Workers and Advice Support Volunteers in
accordance with NBAC’s policies.
Carry out regular file reviews to ensure compliance with the AQS Quality Mark
Design and deliver basic welfare benefits training courses for staff and
Notify the CEO of any training needs or specific issues of concern arising from
supervision sessions and file reviews.
Represent NBAC at networking meetings and events where appropriate.
Implement an effective personal development plan for advice team members and
inspire the advice team to be creative in delivering advice and meeting the
demand within the community.
Promote the services of North Bristol Advice Centre to the local community and
Respond creatively to community needs and changing community profiles.
To keep up to date with relevant legislation policies and practices and attend
appropriate training courses and conferences where required.
To work as an effective member of the NBAC team, giving and receiving support,
working co-operatively and attending Team/Advice Workers/Management
Committee Meetings, where appropriate.
To work at all times within NBAC’s policies and procedures as detailed in the
NBAC Staff Handbook and Office Manual.
Carry out any other related tasks as required by the trustees and/or CEO to
ensure the effective provision of the service.
All work to be carried out in accordance with NBAC’s Equality and Diversity