People are complex, and so are their problems. ACFA's role as a capacity-building and infrastructure organisation —working with agencies rather than directly with beneficiaries—makes measuring the positive impact we have difficult. Add to this the fact that people are individual and complicated, just like their issues and you can see how complicated it can be to generalise.
All our members proactively monitor and evaluate their work, analysing the number of clients with whom they work, the services they deliver and how they’re helping them realise their rights.
In March 2016, six ACFA members (Avon and Bristol Law Centre, Citizens Advice Bristol, North Bristol Advice Centre, Talking Money, South Bristol Advice Services and St Paul’s Advice Centre) shared information, collated evidence and produced a report called Advice in Bristol; this report illustrates just some of the work done by the advice sector in Bristol and the difference that ACFA members make.
Download the report here.
This brief extract from St Pauls Advice Centre's latest Annual Report demonstrates the type and scope of work they undertook in a twelve month period ...
... another member, Talking Money, saw 3,950 clients, handled 5,580 debt enquiries and managed £13,596,000 of debt on behalf of their clients in 2014/15 ...
... and that's just two of our member agencies.
Other evidence includes: