Support groups


Recently redesigned this website provides clear, step by step guides on common legal problems, including:

Advicenow is provided by Law for Life, a charity working to ensure that individuals have the knowledge, confidence and skills they need to manage the law in their lives. Visit the website and follow them on Twitter.

North Somerset Online Directory

A signposting and information service for advice and support services in North Somerset. Visit their website


A signposting and information service for health, wellbeing and community services in Bristol, South Gloucestershire and Bath & North East Somerset. Visit their website or Freephone 0808 808 5252

Disability Equality

Bristol Disability Equality Forum 

Providing disability equality advice and consultancy to the statutory sector and campaigns on disability equality issues. Get social with them on Facebook and Twitter.


Working alongside people with aphasia and their families to develop communication and rebuild confidence. Aphasia is a communication disability, which usually occurs following stroke or head injury. Visit their website.

Vision North Somerset

Supporting blind and partially sighted people in North Somerset. Visit their website.

Lesbian, Gay, Bisexual and Transgender Equality

Lesbian, Gay, Bisexual and Trans Bristol Forum

Challenging homophobia and transphobia in the wider community and helping to promote understanding of equality and inclusion of LGBT people. Visit their website.

Educational Action Challenging Homophobia

Working to affirm the lives of lesbian, gay, bisexual and transgender people and to reduce discrimination experienced because of sexual orientation or gender identity. Visit their website.

Older People

Bristol Older People's Forum

Raising the profile of older people, locally, nationally and internationally to achieve for Bristol pensioners the same rights, influence, security and income enjoyed by older people in most other European countries. Visit their website.



National Helplines & Online Advice



Advice Guide: Online advice and information from Citizens Advice


AdviceNow: Independent online advice and information from the Advice Services Alliance


Civil Legal Aid

0845 345 4 345

From April 2013 access to advice funded by Legal Aid was massively reduced. For details of what advice is still available via this route please visit the Government website below. (Please note the Civil Legal Aid page below is misleading when it says Legal Aid is available for benefit appeals - it is in fact only available for appeals to the Upper Tribunal, not the initial appeal Tribunal process that all claimants must go through before appealing to the Upper Tribunal on a point of law.)


Impact Pathways: Created by Avon & Somerset Constabulary, this site provides information about the support on offer across Avon & Somerset. It also has an emergency support section including how to access food banks or soup runs, where to find shelter for the night, and provides answers to a number of questions from, how to apply for a local assistance payment, to where to access a free computer.



Turn2Us: Charity offering an online benefit calculator and information


Benefits and Work: Online benefits guides - there is a charge for full membership, but lots of free resources to download




Shelterline: Telephone advice and information for people with a housing problem or who are homeless.

0808 800 4444


Joint Service Housing Advice Office: Housing information and advice for members of the armed forces and their families.


Housing Rights: Website from the Chartered Institute of Housing & the Housing Associations Charitable Trust, giving lots of detailing information about housing rights and responsibilities for people newly arrived in the UK.


Traveller Advice Team: Advice on evictions, planning matters, issues involving official caravan sites and other matters.


Advisory Service for Squatters: Telephone advice and information on squatting and homelessness.

0845 644 5814


Racial harassment:


S.A.R.I (Support Against Racial Incidents): Telephone and online support for people suffering from racial harassment

0117 942 0060





Energy Saving Trust: Helpline providing energy saving advice and information for the general public.

0800 512012


Money Advice Service: Impartial free information and guidance on money matters, with tools such as budget calculators and comparison tables for financial products.

0300 500 5000


Step Change: Telephone helpline and counselling for people with debt problems. Provide debt management plans, which include debt repayment schedules and advice on all aspects of money management.

0800 138 1111


Business Debtline

0800 1976 026 Freephone

Area Served: UK.


Consumer Affairs

0113 350 1676

Area Served: UK.

Debt and money advice for consumers via free guides and reports.


National Debtline: Telephone advice on debt and cashflow problems for self-employed people and small businesses.

0808 808 4000 Freephone


The Insolvency Service - Insolvency Enquiry Line

0845 602 9848


TaxAid: Advice and information for people needing tax advice who cannot afford to pay an accountant.

0845 120 3779




Womens Aid: Charity offering advice and support to women experiencing domestic violence

0808 2000 247


Family Lives: 24 hour helpline for anyone involved in caring for children, including stepfamilies.

0808 800 2222 Freephone


Gingerbread - Single Parent Helpline

0808 802 0925


Grandparents Association: Telephone advice, information and support for all grandparents, particularly those denied contact with their grandchildren or are responsible for bringing up their grandchildren.

0845 434 9585


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