Universal Credit – Dealing with the cracks in the system

Universal credit is now rolled out across the country and there are around 2 million households claiming the benefit. But as the number of claimants goes up, particularly vulnerable claimants, so the (many) cracks in the system are emerging!

Course Outline

This course aims to look at the problem areas in universal credit and, where possible, to identify practical tactics to help ease the journey for your clients. It covers -

  • problems relating to making and ongoing management of a UC claim
  • the migration process - both natural migration and the impending managed migration
  • problems relating to payments - including APAs, third party deductions and payday anomalies
  • employment issues - in particular self-employed and the MIF, and childcare issues
  • right to reside - new claims to UC and establishing right to reside
  • conditionality and sanctions under UC

The day will be participatory with plenty of time for discussion - please feel free to bring problems that you are experiencing with you!


Daphne Hall   

Trainer’s Biography

Daphne Hall has been an editor for Rightsnet since 2014 and, before that worked as a welfare rights adviser for 25 years at Bristol City Council, Springfield Psychiatric Hospital and Citizens Advice Bureau. She is the vice-chair of the National Association of Welfare Rights Advisers and an author on CPAG’s Welfare Benefits and Tax Credits Handbook and on DRUK’s Disability Rights Handbook.


A light lunch of sandwiches, crisps and cake will be provided free of charge along with tea, coffee and biscuits during two breaks.

Please let us know if you have any dietary requirements during the booking process.


If for any reason you need to cancel the booking, the following cancellation fees apply:

  • If you cancel more than 28 days from the course date a 50% charge of the course fee will apply.
  • If you cancel less than 28 days from the course date you will be charged the full course fee.

Cancellations should be emailed to .

If you are unable to attend the course, we are happy for you to send a colleague in your place. Let us know in advance by emailing: .

Event Details

Event Date 04-10-2019 9:30 am
Event End Date 04-10-2019 4:00 pm
Registration Start Date 10-09-2019
Capacity 21
Registered 21
Available place 0
Cut off date 03-10-2019 12:00 pm
Individual Price £100 - £200
Barton Hill Settlement
43 Ducie Road, Barton Hill, Bristol, BS5 0AX
Barton Hill Settlement
Categories Training
200.00 £
We are no longer accepting registration for this event

Location Map

Go To Top